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Why was the free version discontinued?

For further questions regarding Online Bookkeeping or Get Paid, contact ATS chat.

Why is GoDaddy discontinuing the free version of Online Bookkeeping?
GoDaddy is intent on providing valuable, high-quality products and an excellent support experience. As GoDaddy Bookkeeping has evolved over the last few years, we have determined that we are currently unable to maintain a free product while still providing outstanding support and continuing to add new features to the product.

How long can I access my free account?
You can use your free account through 12/31/14. As of 1/1/15, you will need to upgrade to a paid subscription plan to log in to your account.

How do I upgrade?
You can upgrade your account in a few easy steps. For detailed instructions, please see How Do I Upgrade to GoDaddy Bookkeeping Paid?

How much does it cost to upgrade?

If customer is an eBay Apps user: Customers will see a message in their account and an email will be sent out with additional information and a discount offer when the system is ready for eBay apps users to upgrade. If they choose to upgrade their account before then, they will not be able to receive the discounted price.

For all other users: If customers upgrade by 11/30/14, they'll receive 50% off the annual plan at a price of just $49 for the first year. That's $4.08/month for the first year. (Enter code: OBFREE50 at checkout. Offer valid through 11/30/14.)

If you upgrade between 12/1/14 and 12/31/14, receive 30% off the annual plan at a price of just $69 for the first year. That's $5.75/month for the first year. (Enter code: OBFREE30 at checkout. Offer valid through 12/31/14.)

You can upgrade at any time for just $9.99/month for the monthly plan. Annual plan prices are for the first year only. Annual plans renew at full price: $119.88.

Log in to your account and you will find a special promo price available to users who upgrade. But hurry! This offer expires 11/30/14.

What if I don't want to upgrade?
If you choose not to upgrade, you can continue to use your account through 12/31/14. We recommend exporting your data prior to 12/31/14. As of 1/1/15, you will no longer be able to log in to your account without a paid subscription.

How do I export my data?

Users who decide not to upgrade will only be able to export their data for free until 4/30/15.

You can export your data as a .csv file. For detailed instructions, please see How Do I Get My Data Out of GoDaddy Bookkeeping?.

If I'm an eBay apps user, when and how do I upgrade my account?
You will see a message in your account and an email will be sent out with additional information and a discount offer when the system is ready for eBay apps users to upgrade. If you choose to upgrade your account before then, you will not be able to receive the discounted price.

For additional information, please refer to:

C3: Here are some further questions you may run into from customers wondering about the change in service.

When I signed up through Outright, you said my account would be free forever. What's up with that?
We understand this message may have been perceived as misleading. To help offset the initial cost (and as a gesture of goodwill) we are offering current free customers the following: a 50% discount (valid through 11/30/14) or a 30% discount (valid 12/1/14-12/31/14).

Is this even legal?

Yes, our Terms of Service, which all customers agree to when signing up for GoDaddy Bookkeeping, states:

TOS - Outright only (Pre-GoDaddy Acquisition)

  • Outright reserves the right at any time to modify or discontinue, temporarily or permanently, the service (or any part thereof) with or without notice.
  • Outright may choose to modify pricing for some or all of the Service at any time.

TOS - GDOB (Post GoDaddy Acquisition)

  • We reserve the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  • We may choose to modify pricing for some or all of the Services at any time.

Why should I upgrade?
You've got a good way of keeping track of your finances with this method. You don't want to go back to spreadsheets or start all over. Let GoDaddy Online Bookkeeping continue to do the tedious but important sales and expense tracking tasks. Plus, you'll get the Schedule-C worksheet to make tax time even simpler. And, if you send invoices, creating, sending, tracking, and payments are all managed in your account.

What do I get if I upgrade?
When you upgrade, you will have access to worksheets and reports you need to do your taxes, including:

  • Annual Profit/Loss Summary
  • Schedule-C Worksheet
  • Estimated Quarterly Tax Payment Calculations and Reminders
  • Sales Tax Reports
  • Ability to Create and Track Invoices
  • Receive Online Payments via PayPal, Credit/Debit Cards, and Electronic Check (ie - ACH transfers/bank payments)

What happens if I upgrade and then decide to cancel?
Once you have cancelled your account, you will no longer be able to log in and you will not be able to access the data in your account.

What if I don't have a GoDaddy account?
You will be prompted to create a GoDaddy account when you upgrade and go through the checkout process. (If you are eBay apps user, you don't need a GoDaddy account. You will see a message in your account and an email will be sent out with additional information and a discount offer when the system is ready for eBay apps users to upgrade. If you choose to upgrade your account before then, you will not be able to receive the discounted price.)

What about the mobile app?
The mobile app will only be available to users who have upgraded. Currently there isn't a way to upgrade via the mobile app.


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