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Websites + Marketing Help

Update Website Messaging to Chat + Conversations

Update Website Messaging to the new Chat + Conversations for an even better experience, including real-time chat, automated messaging that helps your customers even when you’re not available, and the ability to customize your chat experience.

Required: We’re retiring Website Messaging on July 27, 2022. Update to Chat + Conversations now to keep responding to your customers’ messages.

Updating is free and takes only a few seconds.

  1. In a browser, go to your GoDaddy product page.
  2. Scroll to Websites + Marketing and select Manage next to your site.
  3. Select Edit Website or Edit Site to open your website builder.
  4. At the top of the panel on the right you'll see the REQUIRED UPDATE banner. Select Update Now.
    Update website messaging to Chat + Conversations
  5. Read the information explaining what updating gives you. When you’re ready, select Update Now (Required).
    Information about Chat + Conversations
  6. At the top of the screen, select Publish to republish your website with Chat + Conversations enabled.
    Publish your website

Your new and improved chat feature is now ready!

Related steps

  1. Customize my chat widget
  2. How do I see and respond to my chat messages?

More info

  1. Connect GoDaddy Conversations to my Facebook business page
  2. Connect GoDaddy Conversations to my Instagram business account