Share tracking information with my customers in Managed WordPress Ecommerce
When your customers are awaiting a shipment, they will want to know when they can expect it to arrive. With shipment tracking in Managed WordPress Ecommerce, your customers can automatically get an email anytime you add shipment information to their order. The Item shipped email is enabled by default in your WooCommerce settings. To view these settings and check on the email:
- Go to WooCommerce > Settings > Emails.
- Select the Item shipped email.
At this settings page, you can edit the default email subject and content. The default settings will be:
- Default Subject: An item from {site_title} order {order_number} has shipped!
- Default heading: Your package is on the way!
- Default additional content: Please note that it may take some time for the carrier to update shipment tracking information.
The email will then include a Shipments table, with the carrier name and the tracking number. The tracking number will be formatted as a URL link if you provided a tracking URL when you added the shipment tracking information to the order.
Note:All of your other order-related email except Refunds will now contain shipment information.
Related steps
- Add an additional tracking number in Managed WordPress Ecommerce
- Edit or remove my tracking number in Managed WordPress Ecommerce
More info
- To learn more about the shipment tracking features built into Managed WordPress Ecommerce, check out these answers to common questions.
