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Outlook for Mac isn't accepting my password

You attempt to log into Outlook for Mac and, even though you've entered the correct password, Outlook for Mac doesn't accept it, and continues to prompt you for your password.

There are two situations where this can occur. Use the table below to determine which resolution is right for you.

Situation Resolution
Your macOS user account password has recently been reset. That password might not match the password of your login keychain. Either, create a new login keychain or update it with your new password.
You've installed the most recent macOS update (release in December, 2016.) Attempt to repair the Outlook client configuration files that may have become corrupted.

More info


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