Having trouble signing in to Microsoft 365?
If you can't sign in to your Microsoft 365 email account, try these solutions.
|You're unable to sign in using your email address and password.||Follow these steps to
sign in to your email online.
You can also sign in to your email from the Email & Office Dashboard.
If you can sign in online but not on your email client (like Gmail or Mac Mail), make sure your email account is set up using these steps.
|You're the administrator of a Microsoft 365 account and you or one of your users have lost or forgotten the email password.||Try one of the following:|
|You're an email user (not the admin) and you've lost or forgotten your email password.||Send yourself a password reset email|
|You can successfully sign in online but are having trouble with Outlook for Windows.||Clear the Windows Credential Manager|
|You can successfully sign in online but are having trouble with Outlook for Mac.||Try one of these solutions|
|You have a Business Professional plan or greater and can’t sign in to Outlook for Windows or Mac.||Check your account|