Get Website Security help
With Website Security, if there’s ever a security concern with your site or you're having problems with backups, we’re here to help.
For detailed malware removal instructions, see Remove malware from my site. For other issues, follow these steps to open a ticket.
- Go to your GoDaddy product page.
- Under Website Security and Backups, select Manage next to the account you need help with.
- Select Request Support near the top of the page.
- From the Regarding menu, select the topic you need assistance with.
- Malware or Blocklist Removal Request – Anything involving malware, or your site being blocklisted
- Website Firewall - Firewall activation, SSL issues due to the firewall activation, or problems with accessing your site
- Website Backup – Help with setting up or troubleshooting backups
- Monitoring – Help with setting up or troubleshooting monitoring scanners
- Enter as much information as possible into the fields. Include what you're doing when you see the issue, such as URLs and exact error messages. The more information you provide, the faster our team can resolve the issue.
For Backups and Malware Removal, include your FTP information including FTP host, port, username, and password.- cPanel customers: Find my FTP username for Linux Hosting
- Plesk customers: Find my FTP username in Windows Hosting
- Managed WordPress/ Professional Web Services (PWS) customers: use SFTP instead. See Upload files with SFTP and use steps 1-5 to find your SFTP information.
- When you are done, select Submit Request.
Review your current Website Security support tickets
- Go to your GoDaddy product page.
- Under Website Security and Backups, select Manage next to the account you want to use.
- Under Firewall, select Details.
- At the top of the page, next to your username, select Help.
- Select Malware Removal Requests or Product Support, and then select the ticket you want to review.
