Skip to main content
Call us
  • Support Auckland: 9:00am~2:00am Monday~Friday(09) 975-9407
  • Support Countrywide (landline only) 9:00am~2:00am Monday~Friday0800 441 995
Phone numbers and hours
Help Center

Explore our online help resources

Help

Websites + Marketing Help

Chat with and message my customers

When you’re ready to start interacting with your customers through real-time chat and automated messaging, you’ll need to make sure Chat + Conversations is enabled, and then publish your website.

  1. In a web browser, go to your GoDaddy product page.
  2. Scroll to Websites + Marketing and select Manage next to your site.
  3. Select Edit Website or Edit Site to open your website builder.
  4. In the lower-right corner, tap GDSTUDIO-export-icon-iOS More options. If you see Chat, it's already available to you. If you see Messaging, you need to update to Chat. Follow the steps to update Website Messaging to Chat + Conversations.
  5. (Optional) Customize the Chat widget to reflect your brand.
  6. To make Chat available to your customers, select Publish at the top of your screen.
    GD-CONVERSATIONS publish website button
    Your site will immediately be published and Chat will be available to your customers.

Related info

More info