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Account Management Help

Cancel 2-step verification

If you want to cancel 2-step verification (2SV), verify whether you still have access to the device, authenticator app or hardware security key that you used to set up 2SV.

Do you have access to a device or app that you used to set up 2SV?

Losing access to your device doesn’t mean losing access to your account. If you no longer have the device, authenticator app or hardware security key that you used to set up 2SV, we got you covered. Send us a request through our web form and we'll get you back into your account.

  1. Visit our Request to disable 2SV page and select Get Started.
  2. Under Account Information, enter your Customer Number, then select Next.
    • If you don't know your customer number, check an email sent from GoDaddy. Your customer number is usually listed at the top.
  3. Under Your Contact Information, enter your Name, Email Address and Phone Number, then select Next.
    • This email address is how we’ll communicate with you, and it must match the email in your account. If you need to update the email address on file, use this web form to change it.
  4. Under Provide Identification, upload a color copy of your government-issued photo identification card. The copy must show a complete name and signature, date of birth, issue and expiration dates, and the person pictured must be identifiable. Select Next.
    • Wait… why do you need my ID? You set up 2SV because you want to make sure your account is secure. We want to make sure of that too! We require an ID to bypass the 2SV security measure to verify you’re the account owner, so we can keep your account safe from any takeover attempts. Rest assured that the information you send is protected and isn’t used beyond the need to verify your account ownership. For more information about these requirements, please see our Terms of Service.
  5. Under Company Information, verify whether a company is listed as the account holder, then select Next.
  6. (Optional) Add any Additional Information, then select Next.
  7. Under Confirmations and Agreements, check the box to agree, then complete the security challenge.
  8. Select Finish to submit your request. You'll hear from us within 3 days.

    Note: This process is currently experiencing a large volume of requests. We're working diligently to respond as quickly as possible.

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