cPanel error - Permission Denied


It has been a few hours that we cannot access to our cPanel and even when we tried to access to cPanel via godaddy Manage Hosting menu, a few errors were listed as follow: 



Failed to mkdir(/home/00000000/.cpanel): Permission denied at /usr/local/cpanel/Cpanel/CachedCommand/ line 55, <CONFIG_FILE> line 40.
at /usr/local/cpanel/Cpanel/CachedCommand/ line 55, <CONFIG_FILE> line 40.


Failed to fetch stat item: filesusage:_max at /usr/local/cpanel/Cpanel/API/ line 49, <CONFIG_FILE> line 40.


We cannot access to any service including cPanel emails and file managers , ...


Any help is appreciated 




Hi @Meixam,


Sorry to hear you're unable to access your cPanel account. I'd recommend contacting live support so they can investigate the issue.


Lisi - GoDaddy | Community Moderator | 24/7 support available at | Remember to choose a solution and give kudos.