So frustrating. They promised me an e-mail once my site was live (talking about you Frederick R), that was Friday, now Monday and never even got that basic courtesy. Also he told me I wasn't able to change servers unless I purchased a new plan even though they finally admitted the problem was with their server. To top it off I have just checked and they have actually moved me from a US to European server without either informing me or asking if that is what I want to do, which for the record I want to be on a US server as that is where the bulk of my visits come from. Looks like I will be wasting another couple of hours on their chat again...