We want to help, but we cannot access billing records unless you PIN validate into an account (please don't attempt do so in this public forum). It sounds like you requested a refund outside of a time limit, but if you first canceled the product and requested it before the time frame was up that is generally honored (I don't know all the circumstances). The refund policy is here:
If you feel you were inside the time frame, contact support and specifically state the history and why you are inside the policy and should be refunded.
I hope that helps,
Thomas D. - GoDaddy | Community Moderator
24/7 support available at x.co/247support