Retired
Not applicable

Hi @86interactive,

 

Hmmmm, that does sound like a server glitch. I will run a few checks for you but they may be inconclusive if it's a sporadic fault. In which case you could always reset your hosting ( warning, resetting your hosting should be a last resort as it totally wipes all files and begins again from new. A backup of all files is needed and take screenshots of everything, just in case you need a visual aid to replicating stuff! Speak first with support if unsure of anything!). Resetting your hosting can fix problems like this if all else fails.

 

edit

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Your FTP port (21) is closed, so this would suggest your settings rather than a server issue. Try and find out why this port (21) is shut.

 

Edit @86interactive,

 

I think the problem is with your ftp settings on your site, rather than a server issue as port 21 (standard ftp port) is not open. So I would check your FTP settings.