Hi @Aerosim!


Thank you for your post. We've seen an increase in this type of issue lately. There are a few things we would recommend for you to try on your end. The first option would be clearing your cache and cookies of your web browser, OR the second would be trying our updated view. These options have been correcting the issue with the majority of our customers.


To clear your cache and cookies, please see the related article for your browser:

Safari: https://www.godaddy.com/help/safari-clear-my-browser-cache-23897

Internet Explorer: https://www.godaddy.com/help/internet-explorer-clear-my-browser-cache-23895

Mozilla Firefox: https://www.godaddy.com/help/mozilla-firefox-clear-my-browser-cache-23896

Google Chrome: https://www.godaddy.com/help/google-chrome-clear-my-browser-cache-23898


To switch between classic and updated view, please see the related article:



If you need assistance with this process I'd recommend reaching out to our live support team.

JennH - GoDaddy | Email Specialist
24/7 support available at x.co/247support

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