cancelling my domain
I have the same issue:
I am trying to cancel a domain which will otherwise auto-renew in ten days time. It seems it is not possible to remove the auto-renew as it is a protected domain (and apparently I am part way through a multi-step procedure to protect it which I don't ever remember starting). I don't want to finish this procedure and I don't want to auto-renew - I just want the domain gone. I can achieve this by contacting support, so the page says, but all I get is 'loading chat' in the middle of the screen, whichever browser I use and however many page refreshes I try.
Solved! Go to Solution.
The simplest solution is to complete the setup process before canceling. The product is already providing the protection, the setup is to make changes.
Otherwise you would need to submit documentation to be manually reviewed.