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    cokedev
    New
    ‎10-28-2018 01:16 PM
    ‎10-28-2018 01:16 PM

    Site Backup Connection Failed Not Restoring From Backup

    I updated some Wordpress plugins and ended up breaking part of my themes custom CSS. I want to restore to one of my backups via Site Backup on Godaddy but it's giving me the following error when I try to restore. 

     
    I've never gotten this before. Any ideas on how to fix this? 
     
     
    We are sorry, an error occurred during your restore.
     
    Connection Failed:
    Login failure
     
    When I click View Log I get the following error: 
     
    28 Oct, 2018 13:11Status code: 331
    28 Oct, 2018 13:11530 Login authentication failed
    28 Oct, 2018 13:11Status code: 530
    28 Oct, 2018 13:11TCP connection cleanly closed by peer.
    28 Oct, 2018 13:11Cleanly terminated TCP connection.
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    JesseW
    Community Manager
    Community Manager
    ‎11-02-2018 10:19 AM
    ‎11-02-2018 10:19 AM

    Hi @cokedev. Thanks for being part of GoDaddy Community! I'm not sure, but this looks like the FTP/Database connection between the backup service and your hosting plan has somehow been disconnected. I don't think there's anything you'd be able to change to fix this if it's still happening. If it is, I'd recommend connecting with our support team so they can have a look. Sorry Man Sad

     

    JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.
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