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    Customer - Create Account email address

    Hi, when some of my customers input their email address into my "Create Account" or try to sign up to my newsletter, it keeps saying "Enter a valid email address".  But their email address is correct.  I can't work out why it's not accepting it.   I would be grateful for any help. 

    1 REPLY 1
    Employee

    Hello @vangallie1980 and welcome to the Community!

     

    I apologize for the late welcome and response. Were you able to get this issue fixed and do you mind sharing how for other end users who may experience this issue?

     

    If you were not able to get the issue fixed, do you mind sharing your domain to help assist with the issue? Again I do apologize for the delayed response and I hope you have a wonderful day!