Sorry to hear that your port out experience has been difficult. Usually when your number is unlocked for port outs, it should be fairly easy for the new carrier to obtain the number. We have people port to those carriers without issues literally multiple times a day. So what you're experiencing is extremely odd. We don't require any additional verification. It appears the new carrier is requiring the additional info and rejecting themselves.
We want to help you get back in business and get this all sorted out as quickly as possible. Please private message me your SmartLine number and someone from the porting team will be in touch with you.
To port out simply send an email to email@example.com from the email associated with your GoDaddy SmartLine account. The email you're sending it from will need to match what is on file with us for security reasons.
Once your info has been verified you'll receive an email confirmation that the number is unlocked. You will have 30 days to port out. We don't require any additional verification with the new carrier to port out.
Are you having problems with getting the number unlocked with us or the new carrier having trouble?
Sorry to hear you're having trouble porting out. Once your number is unlocked with us, we do not require any additional information or verification. I think the new carrier is self rejecting itself.
Please private message me with your SmartLine # and we'll see what we can do from our end.
this is extremely frustrating, i have been trying for approx. 5 days straight to get this matter resolved. I have given them all the info that i see has been giving to everyone else on this thread. I wonder if it is the service provider because the representative claims she didn't see FreedomVoice / Smartline as a service provider on her list.
We're sorry to hear you're having trouble porting out.
Some carriers have a different process for non-cell phone numbers. So it is important that they understand that your SmartLine number is a VOIP number and not a cellular number when they submit the request. If you received specific instructions from us regarding what information to submit, the new carrier must submit the info exactly in the email and only that info when requesting your phone number.
If you're still having trouble, please private message me your SmartLine number and we'll see what we can do to clear things up.
@AlohaHelen I am also still waiting for my Smartline to be ported over. My new carrier has been rejected over 10 times and we are going into the 5th week of getting this done. In the mean time I have missed business calls and been charged from both carriers. I messaged several people and asked for a specific number to call and none have been provided. I do not recommend this service to anyone!
Sorry to hear that you're still having issues porting out. I would be frustrated too.
For security purposes, you'll need to request your number to be unlocked again. Send an email to firstname.lastname@example.org from the email associated with your GoDaddy SmartLine account. Once you receive email confirmation that the number is unlocked, you can have T-Mobile try again.
The email also contains important information that T-Mobile needs to submit. If T-Mobile submits any information other than what is stated in the email, or additional info, it is likely that the current carrier will reject the port.
If the information is indeed submitted correctly and still getting rejected, it is probably due to T-mobile submitting the request to the wrong carrier. GoDaddy is a service provider but is not the carrier of your phone number. T-Mobile should be submitting the port request to the current carrier of your number which they should be able to look up.
I will have a customer care rep reach out to you for further assistance.
I've been trying for over a month to have my Smart Line number ported to Vonage and I've had the same issue as others have stated here. First, I was told that the account address was incorrect although I used the address given to me by GoDaddy. Then, GoDaddy told me that they gave me the wrong address and I corrected it. My request got rejected again. I even tried calling MCI and they hung up on me. Now Vonage is telling me that GoDaddy won't allow my number to be ported due another pending request to port the number to another carrier on 9/2. I've only made a request for it to be ported to Vonage so I'm not sure what is happening.
My marketing plans have been on hold for a month and I'm not sure if GoDaddy just doesn't want me to port the number. This process seemed simple but I'm left frustrated and confused.
Sorry to hear that your port out experience has been difficult. If Vonage submits any additional information other than what is stated in the email, it is likely that the current carrier will reject the port.
Please private message me your SmartLine number and we'll see what we can do to clear things up.