500 - Internal server error for the last 2:30 minutes. What's going on?

[titusd]

4 websites  - shows 500 - Internal server error for the last 2:30 minutes. What's going on?

7:00, Jun 11

Pranita:

Hi.

7:00, Jun 11

Pranita:

Okay.

7:01, Jun 11

Pranita:

Is it hosted on plesk ?

7:01, Jun 11

You: Yes

7:01, Jun 11

Pranita:

This is currently a known issue. Our admins are working on getting it resolved as soon as possible. However, we are unable to provide an official time-frame for when services will be restored. We apologize for any inconvenience this may cause.

7:02, Jun 11

You: If it is known issue, why don't you people send an email to the account holders?

7:02, Jun 11

Pranita:

We understand the same but the team is working on the issue and it will be resolved soon

7:03, Jun 11

You: Can you please detail me the issue?

7:04, Jun 11

Pranita:

The team is working on the plesk panel and its just as a maintenance

7:04, Jun 11

You: No. If it is maintenance, we get email form GoDaddy

7:05, Jun 11

You: How long will it take to resolve the issue?

7:05, Jun 11

Pranita:

However, we are unable to provide an official time-frame for when services will be restored. We apologize for any inconvenience this may cause.

7:06, Jun 11

You: Okay, I will take to the technical team and find out

7:06, Jun 11

Pranita:

Sure Not an issue.

[ZulWeb · Accepted solution]

Hello titusd.

THank you for posting your issue in GoDaddy community.  If you are using WordPress,  some plugins  causing this issue.  Here's how to solve this problem.

Troubleshooting the 500 Internal Server Error from Client Side

The 500 Internal Server Error is caused by the server, there are only a few actions which can be taken from the client side.

1) Restart the browser after clearing the cache and deleting the cookies.

2) Take it as a 504 Error

Restart the browser after clearing the cache and deleting the cookies

The 500 Internal Server Error is not often related to the caching issues but it is possible sometimes the issue will be fixed after you clear the browser cache and cookies. It is not something that you need a high technical knowledge.

In Google Chrome you can clear the cache and cookies by following the below steps.

1) Press Ctrl + Shift + Delete.

2) You will get a window to clear the browsing data. Ensure that the boxes are checked as in the below screenshot.

3) Click on the button “Clear browsing data”.

To clear cache and cookies in Mozilla Firefox,

Please follow the below steps to clear cache.

1) Press Ctrl + Shift + Delete.

2) You will get a window regarding clear recent history. Ensure that the boxes are checked as in the below screenshot.

3) Click on the button “Clear Now”.

Troubleshooting the 500 Internal Server Error from Server Side

If you are the webmaster or the website administrator, you can troubleshoot the error from the server side too. As we’ve seen earlier, the 500 Internal Server Error can be caused by many issues. However, we are going to see some common issues triggering this error.

1) External Resource Timeout

2) Issues triggered by wrong file and directory permissions

3) Misconfiguration in .htaccess file

Misconfiguration in .htaccess file

Another common cause of the 500 Internal Server Error is a misconfiguration in the .htaccess file. Errors in URL rewriting can lead to, but not often a 500 Internal Server Error. Locating and correcting the misconfiguration in the .htaccess file can fix this issue.

[titusd]

Just talked to phone support and it is an issue with Plesk account holders and they are working on it. No ETA

[RobAins]

I got the same exact responses from support.  If word press themes can't be installed, what's the point in GoDaddy pretending they can be?

Problem was not resolved and got the same "they're working on it" ... this is August 8th 2019 some two month later from the OPs original post.  This tells me that Plesk/WordPress just isn't working at all and nothing is be done to fix the problem.

Rob.