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New trouble with my Office 365 mail account on my Mac

I have used my GoDaddy Office 365 email for almost a year now my my Mac. All of a sudden it will not receive or send messages. This is extremely annoying because it is my business account.  The weird thing is, it works fine on my iPhone 7, so I know it isn't a problem with the password.

 

I do not have Outlook downloaded on my Mac - I was running my email from the Mac's email application with no problem. I'm not sure when I started noticing the issue. I deleted the account, thinking I would just re-set it up. Now I can't even add the Exchange account because it is asking for a server address. I can't find instructions for this anywhere on GoDaddy, and the old You Tube videos I found don't apply because you supposedly can set it up to "automatically" discover the settings, and that is not an option.  

 

I have attached screen shots to help. 

 

Screen Shot 2018-06-04 at 10.18.54 PM.pngScreen Shot 2018-06-04 at 10.19.14 PM.png

3 REPLIES 3
Moderator
Moderator

Re: New trouble with my Office 365 mail account on my Mac

Hi @ladyjet02, thanks for posting.

If you're still having trouble setting this up, trying entering outlook.office365.com in the server address. The username on that same pop-up should also be your full email address.

 

Gary - GoDaddy | Community Moderator
24/7 Support | Check System Status

Re: New trouble with my Office 365 mail account on my Mac

Could you please provide more detail? Why should the server be outlook.office365.com? Is this what should be entered for both incoming and outgoing? Please provide a screenshot.

Employee
Employee
Solution

Re: New trouble with my Office 365 mail account on my Mac

Hi @diana310!

 

Thank you for your post!

 

The server for our Office 365 email is outlook.office365.com.

 

Here is an article with screenshots on the setup process for Apple Mail for MAC:

https://www.godaddy.com/help/apple-mail-mac-set-up-email-8903

 

If yours looks different, I'd recommend reaching out to our live support team so they can walk you through all of this.

 

Best wishes!

 

JennH - GoDaddy | Email Specialist
24/7 support available at x.co/247support