Email hacked!

[Capitalcity]

Two of our email accounts have been hacked. The hacker is emailing our customers and telling them to change our EFT info.
Changing our passwords didn’t help, I also went in and changed our admin account password, and pin and added 2 factor authentication.
I also purchased the extra security.
What else can I do?!?
I don’t want this person ruining our business.
Is there a way for force a log out of accounts?

[Zulfiqar · Accepted solution]

Hello Capitalcity,

I hope you are well. This is a critical situation.  If your GoDaddy account's security is compromised, you should change all of your information in it to prevent others from regaining access.

Change your passwords and identifiers

To ensure no one else can contact us on your behalf, we urge you to change the information we use to validate your identity.

• Change your account password.
• Change the PIN you must use when you call Support.
• You should also consider enabling two-factor authentication for account information changes.

Change your payment methods

• Change the payment methods you use for products in your account.
• Delete payment methods you no longer use for your products.

Remove delegate access

• Remove delegate access for anyone you've invited to access your account.

Verify your domain contact information

• Make sure that your domain's contact information is up-to-date to prevent transfer of ownership.

Change login information for other products

You should change all logins to prevent anyone from accessing your products:

• Email: Change your Office 365 email or GoDaddy Workspace Email password to prevent others from logging in to your email.
• Hosting: Change the FTP password for your Linux (cPanel), Windows (Plesk) or Web & Classic hosting plan.