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Issue Turning Off Auto-Renewel

When trying to cancel the  auto renewal function it gives me the error:  Error We were unable to cancel auto-renewal for DOMAIN  because it currently has Protected Registration to block potentially harmful activity. Please navigate to the Domain Settings to cancel this. What do  I need to turn off to make it turn off auto renewal? 

1 ACCEPTED SOLUTION
Employee

Hello @WalkerEJ1  and welcome to the Community!

 

Based off of the error message provided, you have Protected Registration with a Domain Protection plan. In order to turn off auto-renew for this domain, Protected Registration must be turned off. To turn off Protected Registration, you must downgrade your domain protection plan, and the steps to complete this are included in this help guide: 

 

https://www.godaddy.com/help/downgrade-my-domain-protection-plan-1292 

 

If you need further assistance with this issue, GoDaddy Support is available 24/7 via chat or phone.

GoDaddy Support is available 24/7!

View solution in original post

1 REPLY 1
Employee

Hello @WalkerEJ1  and welcome to the Community!

 

Based off of the error message provided, you have Protected Registration with a Domain Protection plan. In order to turn off auto-renew for this domain, Protected Registration must be turned off. To turn off Protected Registration, you must downgrade your domain protection plan, and the steps to complete this are included in this help guide: 

 

https://www.godaddy.com/help/downgrade-my-domain-protection-plan-1292 

 

If you need further assistance with this issue, GoDaddy Support is available 24/7 via chat or phone.

GoDaddy Support is available 24/7!

View solution in original post