Hi @happymother. Thanks for being part of GoDaddy Community! The first thing you'll want to do is make sure the domains aren't hosted on a hosting plan or site builder within your account. If they are, you'll need to remove them. That in itself might help. If not, then clicking on the Manage DNS link from your screenshot should take you to a screen that will have the option to remove DNS hosting (at the bottom). If neither of these actions works, you'll need to connect with our customer care team so they can review the situation.