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Cannot access all areas of my GoDaddy account 400 Bad Request Error!

Has GoDaddy been hacked? I cannot access anything in my account and get frequent 400 Bad Request errors everywhere! Help Desk is a 1 hour wait by phone, and even submitting this on the forum took 4 tries. This has been going on since yesterday afternoon and it is seriously affecting my business. I have websites that need database work and I cannot create/access anything OR call in to have GoDaddy do anything. WHAT GIVES? There better be some sort of refund for the business I'm losing!

5 REPLIES 5
Anonymous
Not applicable

Re: Cannot access all areas of my GoDaddy account 400 Bad Request Error!

Hi @Stogilon,

just thought I would make you aware of the live chat service. It's Arizona local time of 5am - 6pm. 

Also it is far more likely that your site has been hacked rather than godaddy. I'm not saying that is the case, just far more likely. 

 

Try this https://www.lifewire.com/how-to-fix-a-400-bad-request-error-2617988

Re: Cannot access all areas of my GoDaddy account 400 Bad Request Error!

I appreciate the thought rammsteinium, but the live chat service is not working either. The button is greyed out. This is the only way I currently have to communicate with GoDaddy.

 

And the issue is not with any of my websites.As I said the issue is with my GoDaddy account. I cannot access any of the features. Sometimes I get a 400 error, sometimes the page in my account is blank, other times nothing happens when I click on links. I tried to access my account with different browsers, on different computers, and even my phone. All this is from inside my account.

Anonymous
Not applicable

Re: Cannot access all areas of my GoDaddy account 400 Bad Request Error!

Hi @Stogilon,

yes it does sound like you say, but only support can dip into your account and files to try and see what's wrong. 

Often when the chat service is saying ' no chat advisors are available' it simply means that none are available to chat right now. Not that they all went fishing 🎣 instead. 

You have to be patient and wait, and be ready at busy times. As you can guess, weekends are often busy times. 

Chat is Arizona local 5am to 6pm

Re: Cannot access all areas of my GoDaddy account 400 Bad Request Error!

Finally did get through to support. They said the servers are fine. We did a skip trace and that showed that I wasn't reaching GoDaddy servers all the time, and when I did, I would get kicked out. Basically they are saying it's an ISP issue. I'll resboot my network too just in case. Here's hopin' that does it.

Anonymous
Not applicable

Re: Cannot access all areas of my GoDaddy account 400 Bad Request Error!

Hi @Stogilon,

well that's good you got to narrow it down. 

Good luck!