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Email: Notice: Additional information required on GoDaddy

Hello,
I sold my first premium list domain on July 8, I understood from posts and answers on godaddy community that I have to wait 5 to 6 days to receive payments to my paypal account, but I didn't find any note on my account confirms that I sold a domain and how long should I wait , only the email.
Anyway, today I received an email from payments@secureserver.net titled :
Notice: Additional information required on GoDaddy
Asking me to log in to the payments section in my account and provide the requested information.
I don't know where is this payments section, or why am I required to provide any additional information, I don't know if it has anything to do with the domain I just sold because it doesn't say.
Can you help me ? Thank you Smiley Happy
2 REPLIES 2
Super User III Super User III
Super User III
Solution

Re: Email: Notice: Additional information required on GoDaddy

You'll need to have a Payee set-up in order for GoDaddy to send you money.

https://www.godaddy.com/help/change-my-payee-information-1369

Re: Email: Notice: Additional information required on GoDaddy

I am having exactly this same issue. I sold a domain, then I was told that I would get paid 5 days later, however after 7 days elapsed, I received an email asking for more information. After several hours struggling to find where to fill the info requested I was able to do so and now it says "Your documents have been successfully uploaded and are being reviewed." I have no idea if the payment was processed or not. 9 days after the domain was sold and transfered to the buyers account, I still havent received my payment. Not good at all.