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GoDaddy Chat Support Useless

I am very disappointed with the service that godaddy offers, its like talking to a bunch of chimpanzees that have no idea what they're talking about and obviously bumping heads into one another.

 

1. I've had an SSL installed, I can't tell you how many times they've asked me to rekey the certificate then tell me THE CUSTOMER that I did it wrong and I need to follow some simple instructions to do it right. Well wake up customer service, I keep following the rules you set in place, but every time I talk to someone new I get a completely different response followed by OH you did it wrong. 4 days later, still waiting for the SSL.

 

2. I have been trying to add a CNAME from my deals sub to another URL which the lady on chat keeps telling me that I can't redirect to a subdomain, there is nothing in the CNAME how to on godaddy that says I can't. It says in there example blog then mydomain.com.

 

So why can't I get this CNAME working.

 

Don't even use chat support, make a phone call instead. The chat service is useless and crap.

Developer and Creator GeGeek
3 REPLIES 3
Super User II
Super User II

Re: GoDaddy Chat Support Useless

Hello 

 

Zulfiqar Anees | GoDaddy Pro | Founder/CEO at FastTech Media, TechMag, and ZulWeb.
Moderator
Moderator

Re: GoDaddy Chat Support Useless

Hi @GeGeek

 

Welcome to the Community!

Thank you for your feedback. It sounds like there are several issues you're looking to address today. While the volunteers in this community can't access your account, there are many who can help you with your issues. We recommend posting each issue in the listed forums.

 

1. You may wish to post the SSL issue here: https://www.godaddy.com/community/SSL-And-Security/bd-p/SSLandSecurity. Please include the type of hosting you're using. You an also check our general help files here.

 

2. If you are wishing to forward a subdomain, you can forward the domain, or create a CName by using the instructions linked. If you need input or testing by the Community: https://www.godaddy.com/community/Managing-Domains/bd-p/Domains.

 

If you need assistance in the account you can reach our agents at any of the numbers in the lnk below. If calling isn't an option for you, please try our live chat available Monday-Friday from 5am-6pm Arizona time (MST) on the US/English home page (https://www.godaddy.com/help/contact-us).

 

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support
Solution

Re: GoDaddy Chat Support Useless

Solved

Developer and Creator GeGeek